LAUREN JANE DELANEY T/A FUN PLAY LAUGHTER – PRIVACY POLICY
Lauren Jane Delaney T/A Fun Play Laughter (ABN 31 949 271 516) (we, us or our), understands that protecting your and your Dependent’s personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our occupational therapy services to you and your Dependent (Services) or when otherwise interacting with you or your Dependent.
In this Privacy Policy the word Dependent means your child, or another minor who is in your custody.
Quick overview
•We collect information you provide to us and information we gather when we interact with you
•We use this information to provide our services and improve your experience
•We protect your information using secure systems and processes
•You have rights regarding your personal information, including access and correction rights
Information we collect
We may collect your personal information and, where relevant, the personal information of your dependent (meaning any person (child or adult) for whom you are the legal representative or guardian).
Identity and contact details
•Name, address, email address and phone number
•Professional details
•National Disability Insurance Scheme (NDIS) plan details and reference number
•Photographic identification
•Images of you or your Dependant
•The Dependant’s school address
Service related information
•Payment and transaction details for services you've purchased from us
•Your preferences for our services and your marketing preferences
•Feedback and survey responses
Digital information
•IP address and general location information derived from your IP address
•Search and browsing behaviour
•Website usage patterns
•Cookie preferences
Sensitive Information
We handle sensitive information with extra care and protection, and we only collect this information with your consent or when legally permitted. This includes:
•your or your Dependent’s health information, including detailed information about your or your Dependent’s health and disability, your or your Dependent’s medical history and your or your Dependent’s family’s medical history;
•information about your (or your Dependant’s) ethic origin; and
•information about your or your Dependents NDIS plan and any other support plan you provide us with.
In providing our Services to you and your Dependant, we may collect any other sensitive information that you choose to share with us. Unless otherwise permitted by law, we will not collect sensitive information about you or your Dependant without first obtaining your consent.
How we collect personal information
•Directly from you when you: interact with us, contact us, fill out forms.
•Automatically when you: visit our website, use our technologies, interact with our online services.
•From third parties: service providers, business partners, public sources, the Dependant’s school, government organisations and organisations or people authorised by you.
•From third parties (NDIA related): such as the National Disability Insurance Agency (NDIA) and any other third party authorised by you such as your support coordinator and your plan manager.
Why we collect, hold, use and disclose personal information
We collect and use your personal information to run our business and provide our services as set out below.
Business operations
•To manage our relationship with you as a client
•To process and deliver our services
•To handle your inquiries, support requests, and communications
•To maintain accurate records for billing and administration
•To verify your identity when required or permitted by law
Communication and support
•To respond to your questions and support requests
•To communicate important updates about our services
•To handle inquiries
•To manage your participation in surveys, feedback sessions, or events
Service improvement
•To conduct analytics and market research
•To improve our business operations and services
•To develop and enhance our applications and platforms
•To understand how our services are used
Marketing and promotions
•To send you promotional information about our services and events
•To inform you about services that may interest you
•To manage your marketing preferences
•To run competitions, promotions, and special offers
•To provide additional benefits to our customers
Legal and compliance
•To comply with our legal obligations
•To respond to court orders or legal processes
•To maintain required business records
•To fulfill regulatory requirements or reporting obligations
•To protect our legal rights and interests or as authorised by law
Our disclosures of personal information to third parties
We may disclose personal information to:
Service providers
•IT service providers including Halaxy, Microsoft 365 and Wix
•Data storage providers
•Web hosting and server providers
•Payment processors
•Marketing and advertising providers
•Analytics providers
Professional advisers
•Bankers
•Auditors
•Insurers and insurance brokers
•Legal advisers
•The NDIA, your support coordinator, your plan manager and other health care professionals or persons/entities as necessary to provide our services
Business partners
•Our existing or potential agents
•Our business partners or contractors
•Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
Legal and regulatory bodies
•Courts and tribunals
•Regulatory authorities including as required for reporting obligations
•Law enforcement officers
Other parties
•Third parties you have authorised
•Emergency services when necessary
•Any other parties as required or permitted by law
Overseas disclosure
Storage and access
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
•When our service providers are located overseas
•When we work with overseas business partners
•When using cloud-based services or data storage solutions
Our approach to overseas disclosure
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
Your privacy rights and choices
Providing information
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
Anonymity
Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Access to your information
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.
Correction rights
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
Marketing communications
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
How to contact us about your rights or to make a complaint and what happens next
Step 1: Contact our privacy officer
•Email: lauren@funplaylaughter.com.au
•Phone: 0435 918 815
•Post: PO Box 7290, Greenway ACT 2900
What to include:
Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.
Step 2: Our response
We will:
•Verify your identity before processing your request
•Investigate thoroughly (for complaints) or process your request (for rights)
•Respond to you in writing within reasonable timeframes and as required by law
•Explain what actions we will take and keep you updated on progress
•Not charge you for making a request (except for reasonable access fees if applicable)
•Help you understand and exercise your rights
Step 3: If you're not satisfied (complaints only)
If you're not satisfied with our response to your complaint, you can:
•Ask for a review by our senior management, or
•Contact external bodies:
•Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au)
This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.
How long we keep your information
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.
Cookies and Analytics
What We Use
We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.
Cookies
•Small text files stored on your device
•Help remember your preferences
•Enable certain website functions
•Make your interactions with our website more efficient
Tracking Pixels
•Tiny, invisible images in web pages and emails
•Help us understand how you interact with our content
•Allow us to measure email engagement
•Enable more relevant content delivery
How we use these technologies
Analytics and Performance
· Understand how our website is used
· Measure page views and traffic
· Analyse user navigation patterns
· Identify areas for improvement
Personalisation
· Remember your preferences
· Tailor content to your interests
· Improve your browsing experience
· Provide relevant recommendations
Your control
You can manage these technologies by:
· Adjusting your browser settings to block or delete cookies
· Using privacy-focused browser extensions
· Configuring your email client to block images
· Using our cookie preference settings
Note: Blocking all cookies may affect website functionality and your user experience.
Google Analytics
We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages.
Amendments
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.